Refund policy
You have the right to cancel this contract within 28 days without giving any reasons.
The cancellation period is 28 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must contact us (Luca Vertriebs GmbH, Berliner Allee 65, 64295 Darmstadt, Tel.: +49 (0)6151 3975 324, Fax: +49 (0)6151 3975 111, Email: info@myluca .de) by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us to be repaid immediately and at the latest within 28 days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than 28 days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of 28 days has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The cancellation period is 28 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must contact us (Luca Vertriebs GmbH, Berliner Allee 65, 64295 Darmstadt, Tel.: +49 (0)6151 3975 324, Fax: +49 (0)6151 3975 111, Email: info@myluca .de) by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us to be repaid immediately and at the latest within 28 days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than 28 days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of 28 days has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.